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Best Help Desk Software

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Last Updated January 2023

The order in which companies appear on this page on Comparison411.com is influenced by the compensation received from those companies.

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crown iconBEST OF THE BEST
Freshdesk

# 1



DESCRIPTION


Freshdesk

Cloud-based Freshdesk helps companies of all sizes provide first-rate help for their customers. The...

FEATURES


  • Free Version - available for unlimited agents
  • Starting Price - $15 monthly per agent if billed annually
  • Best for - Companies of all sizes

Pros


  • Email's ability to facilitate collaboration on a wide range of topics among a large group of people, all inside the same inbox, and to facilitate the rapid, efficient completion of tasks is a lifesaver.
  • When it comes to responding to and following up with customers, Freshdesk is a fantastic tool. Our staff can effectively address the problems faced by our customers as a result.
BEST BANG FOR THE BUCK
Salesforce

# 2



DESCRIPTION


Salesforce

Many customer helpdesk systems are friendly, available, and simple for start-ups and small enterpris...

FEATURES


  • Suitable For - Small businesses
  • Starting Price - $25 monthly per user when billed annually
  • Free Trial - Available

Pros


  • Because of how easy and clear Salesforce is to use, you will have more time to concentrate on running your company.
  • There are a lot of third-party programs that are compatible with the system.
  • Salesforce is adaptable, allowing you to make it fit your specific requirements.
ZenDesk

# 3



DESCRIPTION


ZenDesk

Assisting several channels might be complex, but your clients don't care about the complexities invo...

FEATURES


  • Starting Price - $19 monthly per agent if billed annually
  • Free Trial - Available
  • Suitable For - Established companies

Pros


  • Many people consider Zendesk's live chat feature the finest of its kind. Not only can you transmit files, but you can also set up behavioral triggers, keep tabs on live visitors, rate conversations, and more.
  • All interactions with customers, including those initiated by the customer themselves, may be managed using this system. A unified front end guarantees uniformity of operation.
  • Appeals to a large variety of customers
Zoho

# 4



DESCRIPTION


Zoho

The cloud-based Zoho Desk is a support system developed by Zoho Corporation that serves organization...

FEATURES


  • Free Trial - available
  • Starting Price - $15 monthly per user
  • Free Version - available

Pros


  • It manages client communications across email, chats, phone, social media, and websites. It simplifies response and follow-up.
  • Companies may incorporate a knowledge base, user community, and AI inside their website, SaaS product, and mobile app to assist consumers in discovering answers.
InvGate

# 5



DESCRIPTION


InvGate

InvGate Service Desk is a platform for managing IT services that include a help desk, a knowledge ba...

FEATURES


  • Best For - All business sizes
  • Free Trial - Available
  • Rating - 4.5/5

Pros


  • The interconnections between categories, support, and catalogue are brilliant, yet they are also simple to set up and comprehend in everyday use.
  • The InvGate staff and its partners have been very helpful throughout the project.
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