InvGate Service Desk is a platform for managing IT services that include a help desk, a knowledge base for customers to look up answers to common problems, and other support options. The system is available for purchase as an on-premise solution (compatible with Macs and PCs) or as SaaS (subscription-based) with a recurring yearly charge. It may be altered to fit the specifications of any given business.
InvGate users can log issues, generate complex reports, examine analytics, and automate processes. Each team member may easily access data thanks to the tool's drag-and-drop and drill-down features. The system includes tools for managing tickets, knowledge base, issues, changes, reports, and analytics. The in-app analytics tool provides up-to-the-moment data and insight using an OLAP-based methodology.
Employees may use InvGate's web-based self-service features to monitor the status of open tickets, look for answers to common questions, and encourage themselves to find solutions to issues with IT services. You may get help via a web portal or by phone.