The cloud-based Zoho Desk is a support system developed by Zoho Corporation that serves organizations of all sizes. Features such as customer assistance ticket tracking, a customer portal, contract administration, and report generation are essential. Zoho Desk centralizes communications received through several channels (including but not limited to email, phone, chat, social media, a self-service portal, forums, and forms) and displays them in a unified interface.
Automating routine operations like ticket assignment, service escalations, notification rules, and time-based actions is possible with the help of workflow rules. The software includes a graphical dashboard, happiness scales, and scheduled and personalized reports to examine customer satisfaction. Users may alter the solution to their liking by renaming tabs, creating new departments, altering email templates, setting office hours, and adding additional support files, among other things. Zoho Desk also offers APIs for integration with internal client systems.