Comparison411 logo

BetterHelp

BetterHelp has over 24 000 experienced and licensed therapists. That is why they are the best at matching people with counselors who meet their individual needs. Also, if you are not happy with your therapist, you can change at any time. They provide support for many issues, including borderline personality disorder and mental health disorders. They offer family, couples, and individual therapy sessions. You have to complete a questionnaire at the website to get matched with one of the counselors. It has a higher customer satisfaction rating compared to other online services. It’s worth a try if you are battling some issues.

BetterHelp hero

BetterHelp Review

BetterHelp has over 24 000 experienced and licensed therapists. That is why they are the best at matching people with counselors who meet their individual needs. Also, if you are not happy with your therapist, you can change at any time. They provide support for many issues, including borderline personality disorder and mental health disorders. They offer family, couples, and individual therapy sessions. You have to complete a questionnaire at the website to get matched with one of the counselors. It has a higher customer satisfaction rating compared to other online services. It’s worth a try if you are battling some issues.

Pros

Cons

BetterHelp

Overview

Betterhelp is one of the largest online counseling platforms. They offer access to professional therapists for people who are struggling. They believe everyone deserves to be happy, and that is why they are offering help. They have a large team of professionals who have specialized in different fields. They have thoughtful features and access to live sessions that people use to get help.

Pros

  • igorously vetted and licensed therapists
  • Frequent live sessions
  • Financial aid and discounts are available
  • Extra features like instant messaging

Cons

  • The therapists cannot diagnose conditions and prescribe medicine
  • Most insurances do not cover it

Therapist/Counselor Screening Process

The best resource at Betterhelp is the wide array of qualified and licensed therapists. They have a strict application process that helps in vetting the counselors. The professionals are required to have at least three years of experience. They must have worked with couples, adults, or teens. No o e on the team is new to the profession. That is why they are widely trusted by thousands of people. They should also have a reliable internet connection since most of the sessions will be happening online. They will be independent providers. Betterhelp simply gives you access to the best people in the field. They currently have over 25,000 therapists ready to help at any time.

Get Help With

Betterhelp therapists have specialized in different areas. They handle a lot of mental issues that affect people in their day-to-day lives. It's very convenient because the help is accessible anywhere at any time. You can get help for different issues, including but not limited to:

  • Depression
  • Stress
  • Anxiety
  • Anger
  • Self-esteem issues
  • Relationships
  • Grief
  • Eating disorders
  • Mental health issues
  • Borderline personality disorder
  • PTSD

There are group sessions and other additional support you will find once you are registered. Group therapy handles most of these issues, including stress and anxiety, but it also gives you the spirit of camaraderie.

Types Of Sessions Available

The main types of sessions include:

  • Live chat
  • Video sessions
  • Phone sessions
  • Messaging

You can have at least one live session a week where you talk to the therapist one-on-one. But you can choose whichever method of communication you find helpful. You are not committed to one type of session; it's recommended that you try all four approaches to see which one suits you best. Most people prefer messaging because it's unlimited. Ensure you always keep a record of your conversations; it will be helpful in case you want to change your therapist.

Traditional phone calls are also very common, especially when you just want to talk. It suits people who are camera shy or those who find chats too impersonal. Betterhelp has made sure to include all the forms of communication to accommodate everyone. You and your therapist will decide what each session will look like. Ensure you have a reliable data connection if you prefer video calls.

Pricing and Special Offers

Betterhelp plans start at $ 60 - $ 90 per week, and you can apply for financial aid. The payments will be billed after every four weeks. However, there isn't a complete breakdown of the pricing on the website. After you answer their questions and decide the kind of therapist you want, you will select a payment plan. That is when you will find out how much you will spend on your sessions every week. Financial assistance can go up to 40%, and it's meant for unemployed people or those with financial difficulties.

The pricing can go higher than $ 90 per week, depending on the therapist's availability, location, and preferences. It also depends on the plan you choose and the additional features it comes with. Ensure you stick to your budget if you don’t want any inconveniences.

What’s Unique about Betterhelp?

Betterhelp therapists rely on techniques that are scientifically proven. They are effective and reliable, which ensures all the clients are getting the help they deserve. They also pair you with therapists depending on how you answer the questions. A sophisticated algorithm will match you with the best therapist that fits your requirements and needs. If you feel you didn't get the therapist you want, you can easily switch. Picking another therapist will not cost you anything extra. It's also unique how many concerns they can address because of the many counselors on their platform.

Scheduling Live Sessions

Betterhelp offers live sessions in the form of video calls and chats that you can schedule with the counselor in the chat rooms. Live sessions are ideal when you don't want to wait for a response or have a burning issue that you need to address immediately. You and your counselor will decide when the session will happen. Once you agree, you will wait for that time and log in to the Betterhelp platform. The live session will begin after you have confirmed the live call that your therapist has initiated. It can be chatting in real-time or a face-to-face conversation similar to Skype, FaceTime, or Zoom. You will get at least one live session every week, depending on the availability of your counselor.

Customer Support

Betterhelp is very engaging when it comes to emails. You can send in an email if you have questions about their pricing, features, or services. They will respond and help you going forward. They have a very detailed FAQ section on their website that can quickly answer your questions. You can also go through the different topics they cover in the advice section. The customer support is favorable. Most of the communication will be between you and the therapist. They also welcome new ideas from members and feedback through email. However, they don't have a toll-free number you can call. But the website and email are more than enough when it comes to giving their customers support.

Bottom Line

Betterhelp is a legit 100% online therapy service. They are currently helping more than one million people find their way to better, healthier, and happier lives. They pride themselves on having thousands of licensed, experienced, and reputable therapists on their platform. They have managed to make therapy very convenient. You can get help anywhere through chats, calls, and live sessions. They can be considered affordable compared to traditional in-office therapy sessions.